Returns & Refunds

Last updated: [date]

We want you to be satisfied with your order. This policy explains how returns, replacements, and refunds work at Real Peptide Labs.

Shipment protection

Every shipment is covered by our shipment protection. If your order arrives lost, stolen, or damaged, contact us and we will replace it or issue a refund, at our discretion.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If something is damaged, defective, or not what you ordered, contact us within [number] days of delivery with your order number and photos of the item and packaging. We will make it right with a replacement or refund.

Returns

Because of the nature of our products, we cannot accept returns of opened, used, or improperly stored items. Unopened products in their original, sealed packaging may be eligible for return with prior approval. Please contact us before sending anything back — returns sent without approval may not be accepted.

Refunds

Approved refunds are issued using the same method used to pay your invoice, and are typically processed within [number] business days of approval. Original shipping charges are non-refundable unless the return is due to our error.

Order changes and cancellations

Orders can be changed or cancelled only before they ship. Contact us as soon as possible and we will do our best to accommodate your request.

How to start a request

Reach out through our Contact Us page with your order number and a short description of the issue. A member of our team will respond within one business day.